Refund Policy
Last updated: 31st May 2024

At JSR Electrical & Air-Conditioning, we are committed to providing high-quality products and services. Please read our refund policy carefully to understand your rights and obligations.

Choosing the Right Product
Please choose carefully. We strongly advise our customers to correctly size their air-conditioning system before purchasing. If you are unsure about how to calculate the correct system size for your requirements, please contact us for a free, no-obligation quote.

Cancellations
You may cancel an order at any time prior to the collection or installation of the goods. Cancellations will incur a 15% administration fee. This fee will be deducted from any monies owed to you following the cancellation of your order.

Refunds
JSR Electrical & Air-Conditioning will refund or exchange purchased equipment if the equipment, upon collection, is found to be not of merchantable quality. We will only issue a refund where a replacement unit cannot be provided.

Installation and Warranty
If a company and/or person installs the air-conditioning system without the valid and/or required qualifications, all warranties for this product will be voided. Proof of installation by a qualified installer may be required to process any warranty claims.

Contact Us
If you have any questions or queries regarding returns and/or refunds, please contact us.